The Hearing Shop
Support & Aftercare2024-10-24T10:36:11+01:00

Support & Aftercare

Our hearing aid support & aftercare

From start to finish – you have our support

Support and aftercare from the right audiologist, especially in a remote setting, are important for those navigating hearing challenges. Access to personalised guidance helps patients adapt to their hearing devices effectively, troubleshoot issues, and optimise their auditory experience.

Remote support ensures that patients feel empowered and informed, ultimately leading to better outcomes and a higher quality of life.  At The Hearing Shop, we are committed to guiding you through every phase of finding the right hearing aids for you.

From aiding you in selecting the ideal hearing aid for you and your hearing loss needs to offering remote assistance and refining your hearing aids as and when necessary.  For software or general aftercare support, consultations with our audiologists can be scheduled for remote adjustments.

Large Range of Hearing Aids available for Fast Delivery

New to hearing aids or looking to upgrade?

Whether you’re new to online hearing aids or wanting to replace an existing one – we’re readily available to offer guidance and support concerning your new hearing aids.

Should your devices require adjustments over time, our audiologists are also here to provide on-going care at a time that suits you.

For more information about our hearing aid service:

Need more support?

Our audiologists are ready to assist you with your hearing aids through an excellent and comprehensive level of customer service via phone or email, remote adjustments, fine-tuning, and reprograming.

Contact us for more advice, support, and guidance by calling us free on 0808 208 5154 or filling out our quick contact form here

Browse from all our online hearing aids

https://www.hearingshop.co.uk/awareness/hearing-loss-types/
Support and Aftercare at The Hearing Shop

Frequently Asked Questions

If you’re experiencing significant hearing loss in both ears, you will need two hearing aids. Here are the audiological reasons behind our audiologist’s recommendation:

Localisation: Our brains rely on information from both ears to accurately determine the source of sounds. We can precisely locate where a sound is coming from by analysing the small time delays and differences in loudness between sounds reaching each ear. For example, if one ear has better hearing than the other, it becomes challenging to understand the direction of sounds.

Head Shadow Effect: High-frequency sounds, crucial for speech clarity, cannot effectively bend around your head, unlike low-frequency sounds. For example, if someone is speaking on your unaided side, you might hear that they are talking but struggle to understand what they are saying.

Reduced Amplification: A phenomenon called “binaural summation” means that when using two balanced hearing aids, your brain provides a natural boost of around three decibels by combining the signals, which means that the hearing aids can operate at lower, more natural volume settings when compared to a single hearing aid.

Sound Quality: Human hearing is designed for stereo perception. Hearing from only one side sounds less natural to us and can impact our overall auditory experience.

Noise Reduction: Our brains naturally possess a built-in noise reduction mechanism, which works most effectively when it receives sound input from both ears. If only one ear is aided, even with a high-quality hearing aid, it becomes challenging to hear clearly in noisy environments as your brain attempts to process all sounds, including background noise, instead of filtering them out.

For many, the main advantage of using a rechargeable hearing aid is its sheer convenience. We’ve grown accustomed to charging our phones and other devices overnight, and a rechargeable hearing aid aligns with this familiar routine.

This convenience is especially beneficial for those who have limited dexterity or finger-related issues since standard hearing aid batteries can be quite small and challenging to manipulate.

However, one drawback is that there’s no immediate solution if you forget to charge your hearing aid. In most cases, a 30-minute charge provides at least two to three hours of power, but if you tend to regularly forget to charge devices, traditional batteries might be a better fit for you.

In general, the number of channels in a hearing aid is a topic that often comes up, as they play a crucial role in improving your ability to hear and understand speech in various listening environments.  Channels are frequently used by audiologists to simplify the explanation of why one hearing aid might be considered superior to another. However, the concept of channels is more intricate than it may seem.

Hearing aids serve to amplify sounds at various frequencies to different degrees. Since most people experience greater hearing loss in high frequencies compared to low frequencies, more amplification is often required in the higher ranges. These sound frequencies are categorised into separate bands or channels, with hearing aids being adjusted to deliver the precise amplification needed for each frequency level.

Having fewer channels makes this adjustment less precise and means the device is more of a basic hearing aid.  Therefore, the hearing aid would offer limited additional features and is typically suitable for situations like one-on-one conversations in quiet environments.

Most modern hearing aids use channels to provide a more natural and comfortable listening experience. With precise frequency control, hearing aids can maintain the natural balance of sounds, ensuring that environmental sounds, speech and other auditory cues sound lifelike and clear.

Another example of how modern hearing aids optimise channels is automation.  Hearing aids that are able to automatically adapt to various situations.  For example, in a quiet environment, they will focus on speech clarity, whilst in a noisy environment they will switch to emphasising on noise reduction.

The number of channels is just one aspect to consider; the overall technology package and the way the audiologists program the devices are equally important.  Different hearing aid manufacturers take diverse approaches, and the number of channels is not necessarily an indicator of quality, but how they are configurated to improve your hearing and quality of life.

It’s a really simple, hassle-free process that only takes a few steps.  All you have to do is choose your hearing aids from our wide range of options, we sell all of the latest models from the top brands, but with the lowest prices in the UK.

Send us your latest hearing test results and our audiologists will then expertly program your hearing aids based on your level of hearing loss, preferences and specific needs.  We will then post your hearing aids directly to you.

Once you receive your new hearing aids, our audiologists will fine-tune your devices remotely at a time that suits you.  You can then enjoy better hearing on a better budget with a 60-day returns policy – so you can wear your hearing aids with confidence and peace of mind.

At The Hearing Shop, we are dedicated to providing the best customer service and care in the industry.  Unlike some other online hearing aid companies, we have a full-time designating professional audiologist who remotely programs all of our customer’s hearing aids.

With 10 years of remote fitting experience, your hearing aids will be programmed by an audiologist you can trust. Giving you peace of mind and confidence that your hearing aids will be reliable and support you and your hearing.

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Related Pages to Support & Aftercare

How The Hearing Shop Works

Fitting & Remote Programming

Hearing Aid Deliveries & Returns

Common Hearing Aid FAQs

Bestsellers – Most Popular Hearing Aids

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How It Works

Combine incredibly low prices on hearing aids from all the leading brands with remote care provided by our UK-based audiologists.

Got questions? No problem! Speak to a member of our expert team on

0808 208 5154

1. Choose your hearing aid

 2. Send us your hearing test results

  3. Our audiologists program to your needs

   4. Receive your new hearing aids

    5. Our audiologists fine-tune remotely

1. Choose Your hearing aid
2. Send us your hearing test results
3. Our audiologists program to your needs
4. Receive your new hearing aids
5. Our audiologists fine-tune remotely

Our Services & How it Works

Combine incredibly low prices on hearing aids from all the
leading brands with remote care provided by our professional
audiologists based in the UK.

Watch our quick video to see how The Hearing Shop works.

Hassle-free Process

Enjoy the convenience of a fast delivery straight to your door with no need for pick ups.

Professional Qualified Audiologist

Excellent service, support and care throughout the whole process with our in-house audiologists.

Free Returns

Benefit from a hassle-free returns process for all online purchases for whatever reason within 60 days.

No Waiting Rooms

Skip the queue and enjoy browsing our hearing aid ranges online at a time that suits you.

Lowest Prices

Competitive prices on best brands and latest models compared to other online hearing aid retailers.

Years of Experience

With over 15 years of experience under our belt, we are a company you can simply trust.

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