Troubleshooting & Maintenance2024-09-20T12:47:41+01:00

Troubleshooting & Maintenance

Hearing aid troubleshooting and maintenance

The importance of regular hearing aid cleaning

Maintaining consistency in your hearing aid care throughout the device’s lifespan is crucial for ensuring they remain in optimal working condition; both for delivering the best possible hearing experience while minimising everyday issues and maintaining good overall ear health.

However, despite advances in technology and durability, hearing aids are not immune to damage from improper handling. In this guide, we’ll walk you through essential hearing aid maintenance, proper hearing aid care and provide tips on how to clean your hearing aids at home and which, potentially costly, mistakes to avoid.

Why do I need to clean my hearing aids?

Because hearing aids are small, intricate devices they are prone to accumulating dust, debris, and earwax with use over time. Failure to clean them regularly can lead to problems including reduced sound quality and malfunctioning components.

Proper cleaning not only helps preserve the clarity and effectiveness of your hearing aids but also prevents costly repairs and replacements. By removing accumulated dirt and earwax, you will extend the life of your devices and also enhance your overall hearing experience.

When hearing aids accumulate dirt, moisture, or earwax, not only can it compromise their performance, but it can also lead to ear-related issues. These build-ups can create a breeding ground for bacteria and fungi, potentially causing problems such as ear infections.

By consistently cleaning your hearing aids, you preserve their effectiveness and also create a healthier environment for your ears.

How often should I clean my hearing aids?

Making cleaning your hearing aids a part of your daily and weekly routine ensures you are hearing as well as possible and could save you time and money.

Small, regular efforts preventing the gradual accumulation of dirt, earwax, and moisture, which can otherwise hamper their functionality and longevity, will over time contribute to a clearer, more reliable, and longer-lasting hearing aid experience.

Simple hearing aid care plan

Daily routine: Ideally you should wipe your hearing aids down once a day. Make it a part of your morning or evening routine when you clean your teeth. Here are a few tips:

  • Wipe the hearing aids all over with your lint-free cloth, including the microphone and receiver.
  • This is also a good time to check for visible dirt or earwax which may mean a deeper clean is required.

“As needed” routine: You can conduct a more thorough hearing aid cleaning more occasionally when needed. Such as:

1. Any build-up of earwax can be removed using a soft brush or a wax tool.

2. Earmolds and domes can be removed and cleaned separately using warm soapy water. Make sure you rinse and dry them properly before reattaching them.

3. Replace wax guards or filters if they show signs of wear or blockage.

Not all hearing aids are created equally, each model will have parts that need specific attention to their setup. Below is a list of styles and the type of maintenance you can add to your personal weekly hearing aid cleaning routine.

Worth noting, if you take the dome off and wash it every day you are likely to find yourself in ENT having them remove the dome from your ear canal. It makes them increasingly loose and they come off in your ear.

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How do I clean BTE hearing aids?

BTE hearing aids typically consist of an ‘ear hook’ attached to the hearing aid which sits behind the ear, with tubing positioned over the front of the ear that leads to the earmold in the ear canal. Different brands and models will vary.

Tubing maintenance

BTE hearing aids often have thin tubing that connects the hearing aid to the earmold. Check this tubing for moisture or blockages and use a blower or tubing vent cleaner to clear any obstructions.

Earmold care

If your BTE hearing aid has a custom earmold, clean it with a mild soap and water solution. Ensure it’s completely dry before reattaching it to the hearing aid.

Ear hook and tube connection

Secure the ear hook to the hearing aid properly to prevent accidental detachment and ensure that the tube fits snugly into the hook to prevent dirt getting trapped in the join.

How do I clean ITE hearing aids?

ITE hearing aids are custom-made to fit precisely in your ear canal, handle them with care to avoid damaging the delicate components inside.

Earwax guards

Some ITE hearing aids have removable wax guards to protect the receiver from earwax, you can replace these guards when needed to maintain optimal performance.

Ventilation

All ITE models have ventilation holes. If present, gently clear these holes of any debris using a soft brush or specialised tool.

How do I clean Receiver-in-Canal (RIC) and Receiver-in-the-Ear (RITE) hearing aids?

RIC and RITE hearing aids are similar styles with the receiver or speaker placed inside the ear canal offering a discreet appearance.

Wax guards

Check and replace wax guards regularly to prevent earwax from clogging the receiver.

General tips to remember when cleaning your hearing aids whatever the model

  • Wash your hands, and make sure they are clean and dry when handling your hearing aids.
  • Only use soft, dry cloths when wiping hearing aids, look for lint-free fabrics such as micro fibre cloths.
  • Avoid using tissues that contain lotions or fragrances.
  • Only use proper tools meant for cleaning hearing aids as provided or advised by your audiologist.
  • Remember to clean any containers/charging cases too otherwise dirt and bacteria may build up there and transfer onto your newly cleaned hearing aids.

Top 5 hearing aid troubleshooting problems

Troubleshooting hearing aid problems can often resolve common issues before seeking professional help. Here are The Hearing Shop’s top five troubleshooting tips for addressing common hearing aid problems:

Weak or no sound
  • Ensure the device is turned on.
  • Check for wax build-up in the earpiece or tubing, and clean it gently using the tools provided or as recommended by the manufacturer.
  • Replace the battery with a new one (correct side up), or recharge the aid if it is rechargeable.

All aids will default to the automatic volume when turned on so they shouldn’t be adjusting the volume to compensate if it’s weak as it shows a problem.


Feedback or whistling sounds
  • Check if the device is properly inserted in the ear, as a poor fit can cause feedback.
  • Clean the earpiece and the ear canal to remove any wax build-up.
  • If you still have feedback at this point then you may want to see someone for wax removal as the main cause of hearing aid feedback is a blockage of wax in the ear which the hearing aid sound is bouncing off, causing the feedback.

Distorted or muffled sounds
  • Check if there is any wax or debris in the earpiece or tubing and clean it thoroughly.
  • Replace the wax guard or filter as recommended by the manufacturer.
  • Ensure the device is not set to a telecoil or other specialised setting meant for specific situations.

Intermittent or inconsistent sounds
  • Check the battery to ensure it is properly inserted and has enough power.
  • Clean the battery contacts and ensure they are not corroded.
  • Check for any moisture or debris in the battery compartment and clean it if necessary.

Comfort issues
  • Check for any physical damage or cracks on the device that could cause discomfort, and consult a professional if needed.
  • Adjust the size or type of earpiece to ensure a comfortable fit.
  • If the device feels too loud or uncomfortable, please book a consultation with your audiologist to review your settings.

If these troubleshooting tips do not resolve the issues, it’s important to consult with an audiologist or the manufacturer’s customer support for further assistance and guidance. Regular maintenance and cleaning, along with professional check-ups, can help prevent many common hearing aid problems.

By following the advice provided in this guide and staying vigilant in your hearing aid care, you can ensure that your hearing aids continue to provide you with clear and reliable sound, ultimately improving your quality of life and connection to the world around you.

Thinking of upgrading?

Contact one of our audiologists by filling out our quick form here, calling us free on 0808 208 5154 or browsing all our hearing aids, at The Hearing Shop, by clicking on the button below.

The Hearing Shop hearing aid troubleshooting and maintenance
The Hearing Shop hearing aid troubleshooting and maintenance

Frequently Asked Questions

If you’re experiencing significant hearing loss in both ears, you will need two hearing aids. Here are the audiological reasons behind our audiologist’s recommendation:

Localisation: Our brains rely on information from both ears to accurately determine the source of sounds. We can precisely locate where a sound is coming from by analysing the small time delays and differences in loudness between sounds reaching each ear. For example, if one ear has better hearing than the other, it becomes challenging to understand the direction of sounds.

Head Shadow Effect: High-frequency sounds, crucial for speech clarity, cannot effectively bend around your head, unlike low-frequency sounds. For example, if someone is speaking on your unaided side, you might hear that they are talking but struggle to understand what they are saying.

Reduced Amplification: A phenomenon called “binaural summation” means that when using two balanced hearing aids, your brain provides a natural boost of around three decibels by combining the signals, which means that the hearing aids can operate at lower, more natural volume settings when compared to a single hearing aid.

Sound Quality: Human hearing is designed for stereo perception. Hearing from only one side sounds less natural to us and can impact our overall auditory experience.

Noise Reduction: Our brains naturally possess a built-in noise reduction mechanism, which works most effectively when it receives sound input from both ears. If only one ear is aided, even with a high-quality hearing aid, it becomes challenging to hear clearly in noisy environments as your brain attempts to process all sounds, including background noise, instead of filtering them out.

For many, the main advantage of using a rechargeable hearing aid is its sheer convenience. We’ve grown accustomed to charging our phones and other devices overnight, and a rechargeable hearing aid aligns with this familiar routine.

This convenience is especially beneficial for those who have limited dexterity or finger-related issues since standard hearing aid batteries can be quite small and challenging to manipulate.

However, one drawback is that there’s no immediate solution if you forget to charge your hearing aid. In most cases, a 30-minute charge provides at least two to three hours of power, but if you tend to regularly forget to charge devices, traditional batteries might be a better fit for you.

In general, the number of channels in a hearing aid is a topic that often comes up, as they play a crucial role in improving your ability to hear and understand speech in various listening environments.  Channels are frequently used by audiologists to simplify the explanation of why one hearing aid might be considered superior to another. However, the concept of channels is more intricate than it may seem.

Hearing aids serve to amplify sounds at various frequencies to different degrees. Since most people experience greater hearing loss in high frequencies compared to low frequencies, more amplification is often required in the higher ranges. These sound frequencies are categorised into separate bands or channels, with hearing aids being adjusted to deliver the precise amplification needed for each frequency level.

Having fewer channels makes this adjustment less precise and means the device is more of a basic hearing aid.  Therefore, the hearing aid would offer limited additional features and is typically suitable for situations like one-on-one conversations in quiet environments.

Most modern hearing aids use channels to provide a more natural and comfortable listening experience. With precise frequency control, hearing aids can maintain the natural balance of sounds, ensuring that environmental sounds, speech and other auditory cues sound lifelike and clear.

Another example of how modern hearing aids optimise channels is automation.  Hearing aids that are able to automatically adapt to various situations.  For example, in a quiet environment, they will focus on speech clarity, whilst in a noisy environment they will switch to emphasising on noise reduction.

The number of channels is just one aspect to consider; the overall technology package and the way the audiologists program the devices are equally important.  Different hearing aid manufacturers take diverse approaches, and the number of channels is not necessarily an indicator of quality, but how they are configurated to improve your hearing and quality of life.

It’s a really simple, hassle-free process that only takes a few steps.  All you have to do is choose your hearing aids from our wide range of options, we sell all of the latest models from the top brands, but with the lowest prices in the UK.

Send us your latest hearing test results and our audiologists will then expertly program your hearing aids based on your level of hearing loss, preferences and specific needs.  We will then post your hearing aids directly to you.

Once you receive your new hearing aids, our audiologists will fine-tune your devices remotely at a time that suits you.  You can then enjoy better hearing on a better budget with a 60-day returns policy – so you can wear your hearing aids with confidence and peace of mind.

At The Hearing Shop, we are dedicated to providing the best customer service and care in the industry.  Unlike some other online hearing aid companies, we have a full-time designating professional audiologist who remotely programs all of our customer’s hearing aids.

With 10 years of remote fitting experience, your hearing aids will be programmed by an audiologist you can trust. Giving you peace of mind and confidence that your hearing aids will be reliable and support you and your hearing.

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1. Choose your hearing aid

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   4. Receive your new hearing aids

    5. Our audiologists fine-tune remotely

1. Choose Your hearing aid
2. Send us your hearing test results
3. Our audiologists program to your needs
4. Receive your new hearing aids
5. Our audiologists fine-tune remotely

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Combine incredibly low prices on hearing aids from all the
leading brands with remote care provided by our professional
audiologists based in the UK.

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