Warranty & Aftercare

Manufacturer’s warranty

Every hearing aid we offer comes with a comprehensive Manufacturer’s warranty starting from the purchase date. This covers repair in the event of a hearing aid fault or damage (unless damaged beyond repair by the user). Most manufacturer warranties are five years, though some are less.

The specifics of each product’s warranty duration are outlined on the respective product page. It’s important to note that loss is not covered by a manufacturer’s warranty.

To initiate a warranty claim, please reach out to our team, who will guide you through the necessary steps.

Professional hearing aid service £80

A service we offer for aids purchased from ourselves for people who are unable to manage regular hearing aid maintenance. The outside of your hearing aid will be cleansed of any dirt and bacteria. The microphone and wax filters will be replaced, and the programming in your aid will be restored if needed.

Often, when we are sent hearing aids apparently in need of repair, the problem is a cleaning issue rather than a warranty-related issue. The most common reason is that the wax filters are blocked, and the customer has not cleaned or changed them.

If we receive an aid that is in need of cleaning rather than sending it to the manufacturer for a warranty repair, then we will carry out our professional hearing aid service, which is always chargeable and at a cost of £80.

You can pay for your hearing aid servicing here, and one of our audiologists will be in touch to inform you about delivery and the time scale.

Repairs

Repairs that are covered by the warranty are free. You will need to send the hearing aid to us, which we will then send on to the hearing aid manufacturer for them to repair.

Once we have the repaired hearing aid back from them, we will return it to you. You have two options for postage;

• Royal Mail Tracked costs £10
• A courier costs £30

Please indicate your preference to your audiologist, and they will send you a payment link. The same postal charge applies if we are sending you replacement receivers under the warranty.

Aftercare and support

For all aftercare support, consultations with our audiologists can be scheduled for remote adjustments, and if you have any questions about your hearing aids, please give us a call on 0808 208 5154 or fill out a form here