The Hearing Shop
Terms & Conditions2025-09-10T12:05:25+01:00

Terms & Conditions

Our terms and conditions

Website Terms of Use for www.hearingshop.co.uk (The Hearing Shop)

Your use of the website means your acceptance, without any limitations or qualifications, of these Terms of Use. Should you have any queries regarding the Terms of Use, kindly get in touch with us at support@hearingshop.co.uk

Who manages the website?

The company’s trading address for “The Hearing Shop” trading under the domain name www.hearingshop.co.uk is:

29 Willow Grove, East Sleekburn, Bedlington, NE22 7FN.

Any correspondence or queries from customers should be sent to this address.

The company’s registered address:

The Hearing Shop, 6 Morton Lane, Walkwood, Redditch, Worcestershire, B97 5QA.

Company Registration Number: 07787115

Terms of purchase

The Hearing Shop’s terms and conditions of supply

Any order and subsequent purchase of goods (as defined below) or services from The Hearing Shop shall be governed by the following terms and conditions. Please read them carefully.

These terms and conditions do not affect your statutory rights as a consumer.

1. Customer obligations

By submitting your order to The Hearing Shop, you confirm:

• You are aged 18 or over;

• You have had a hearing assessment within the past 6 months, which included case history, otoscopy and hearing test.

• You are aware that you are purchasing hearing aids which will be programmed to your audiogram, with no in-person appointment.

• You have to submit a valid audiogram to us before your hearing aid purchase is accepted.

•You are also stating that the reason for purchasing these hearing aids from The Hearing Shop is for the sole purpose of personal use only

2. Orders for goods

Orders placed with The Hearing Shop must be made either through the website at www.hearingshop.co.uk or by contacting us via telephone at 0808 208 5154

The act of submitting an order constitutes an offer to procure goods from The Hearing Shop, and we may acknowledge the receipt of this offer either through email (if the order is placed via the website) or verbally (if the order is placed via telephone).

For hearing aid orders, our acceptance occurs once your payment is processed, and the order is reviewed and authorised by our in-house audiologist.

Confirmation of the acceptance of your order will be provided via email or verbally.

3. Limitations of supply

We will make every effort to ensure the hearing aids you have ordered are fulfilled; however, in very rare circumstances, as we rely on our manufacturers, we cannot guarantee the availability of goods.

If the Goods you have ordered have become unavailable, we will firstly discuss the options with the manufacturer in question, ascertain the reasonable timescales for delivery and communicate that to you whilst also giving you a choice to receive an alternative hearing aid or a refund.

If we are unable to contact you, your order will be cancelled automatically, and a full refund will be issued.

On the advice of our in-house Audiologist, we have sole discretion as to whether or not to accept your hearing aid Order. The Hearing Shop audiologists have absolute discretion:

• To request that you send us a copy of your latest audiogram.

• To contact directly, or request that you contact, the audiologist who provided your audiogram to verify and/or discuss your hearing test results;

If, following your order, any member of The Hearing Shop team requests further information from you and they have not supplied to us or attempts to contact you, and you have received no reply within 30 days, your hearing aid order will be cancelled and refunded.

4. Prices and payment

We will be meticulous in ensuring the accuracy of the prices of hearing aids on the website. The price you pay is a retail price as appearing in your basket and is inclusive of any Value Added Tax (VAT).

However, we cannot guarantee that we will not make a mistake and misprice an item unintentionally. If this is the situation, the audiologist reviewing and authorising your order will contact you to explain the error.

You will then have the choice to either accept the correct price or to cancel your order.

5. Delivery and carriage

Please refer to our Delivery Section here

Large Range of Hearing Aids available for Fast Delivery

6. Returns (of goods) and cancellations

Please refer to our returns section here

7. Repairs

Repairs that are covered by the warranty are free. You will need to send the hearing aid to us, which we will then send on to the hearing aid manufacturer for them to repair.

Once we have the repaired hearing aid back from them, we will return it to you. You have two options for postage;

  • Royal Mail Tracked costs £10
  • A courier costs £30

Please indicate your preference to your audiologist, and they will send you a payment link. The same postal charge applies if we are sending you replacement receivers under the warranty.

Who may use the website?

Visitors who visit the website and wish to find out more about The Hearing Shop, and customers who wish to purchase hearing aid products from this website.

It is also important that you familiarise yourself with these terms and conditions that are to be used in conjunction with our Privacy & Cookie Policy.

Your right to use the website

Subject to the provisions outlined in these Terms of Use, The Hearing Shop hereby grants you the right to access the website for the purpose of browsing the website and conducting purchases.

Your use of the website must comply with all applicable laws and should not infringe upon the rights of any third party or impede their use of the website.

You commit to refraining from any actions that may disrupt or attempt to disrupt the normal operation of the website.

It is essential to note that the placement of an order through the website does not establish a binding agreement until The Hearing Shop dispatches the goods to you.

While The Hearing Shop endeavours to maintain the accuracy of prices and price-related information on the website, it cannot guarantee the absence of mispriced items.

In the event of a mispriced item, The Hearing Shop will promptly contact you, providing the option to accept the correct price or cancel the order.

Changes to the Terms of Use

The Hearing Shop retains the exclusive right, at its discretion, to modify, append, or remove any or all of these Terms of Use without prior notice, with such alterations being published on the website.

By continuing to use the website following the posting of such modifications, you acknowledge and accept these changes.

It is your responsibility to adhere to any supplementary terms of use presented on the website, as they may be periodically revised.

In situations where disparities arise between these Terms of Use and the terms governing specific sections of the website, the latter shall take precedence solely concerning your visit to the relevant specific sections of the website.

Copyright

The design, names, images, logo, graphics and text and their layout on the website (“the Materials”) are either owned or licensed to The Hearing Shop or otherwise used by The Hearing Shop as permitted by applicable law.

It is strictly prohibited to reproduce them for any commercial or public use, republish, post, broadcast, distribute, or transmit them without obtaining the explicit written consent of the Hearing Shop.

The Materials may not be reproduced for any commercial or public purpose, republished, posted, broadcast, distributed or transmitted by you, a third party or a company you may represent without the express written consent of The Hearing Shop.

Trademarks

With the exception of the explicit provisions set forth in these Terms of Use, The Hearing Shop does not confer upon you any express or implied rights pertaining to patents, trademarks, copyrights, or trade secret information.

The use of the name “The Hearing Shop” or any other registered or unregistered trademarks visible on the website is strictly prohibited without obtaining prior written consent from an authorised officer of The Hearing Shop.

No warranty

The content on the website may contain inaccuracies and typographical errors. While The Hearing Shop works meticulously to ensure the accuracy, truthfulness, or completeness of the content and the reliability of any advice, opinions, or other information displayed or distributed on the website, it cannot guarantee it.

Any information or content provided by The Hearing Shop within the website is accurate to the best of its knowledge, but The Hearing Shop does not take responsibility for any errors or omissions.

The Hearing Shop reserves the right to enhance or correct any errors or omissions in any part of the content and make any other modifications to the website, materials, tools, products, services, and prices displayed or described on the website at any time without notice.

The Hearing Shop does not permit uninterrupted or error-free use of the website, that faults will be corrected, or that the website or server making it available or files available for downloading from the Internet are free of infection or viruses or other code that could have damaging properties.

The Hearing Shop does not assume any responsibility or risk for your use of the Internet.

Third-party sites and content

Certain content, products, and services accessible through our service may incorporate materials sourced from third parties.

Links to third-party websites on this site may redirect you to platforms not affiliated with us.

We disclaim responsibility for scrutinising or assessing the content or accuracy and do not guarantee or assume any liability for third-party materials or websites, including other materials, products, or services provided by third parties.

Any damages or harm incurred in connection with the purchase or use of goods, services, resources, content, or any transactions involving third-party websites are not our liability.

It is imperative to thoroughly review the policies and practices of third parties and ensure comprehension before engaging in any transaction.

Concerns, complaints, claims, or questions related to third-party products should be directed to the third party involved.

Information you submit to the website

Every piece of information requested for submission to the website by The Hearing Shop will be handled in strict adherence to the Privacy & Cookie Policy.

It is essential to be aware that The Hearing Shop is committed to complete cooperation with law enforcement authorities or court orders that may request or direct the disclosure of information, including personal data, acquired through your use of the website.

Whether solicited or unsolicited, any information submitted to the website will not be treated as confidential.

Limitation of liability

To the broadest extent permitted by law, The Hearing Shop, along with its affiliates, licensors, service providers, and content providers, as well as their employees, agents, officers, and directors, shall not bear responsibility for any direct, indirect, consequential, or unique loss or damage.

This includes but is not limited to business interruption, loss of profits, data, goodwill, information or programs, or impairment to your information handling system.

Moreover, no liability shall be assumed for pain and suffering or emotional distress arising from or in connection with the use of, or inability to use, the website, its content, materials, or functions.

This applies to any loss or damage of any nature, be it in the course of a contract, negligence, or other tortious actions, or through any other means.

Changes to the website

The Hearing Shop retains the right to terminate, modify, suspend, or discontinue any aspect of the website at its discretion. This includes the ability to impose limitations on specific features and services and/or restrict access to parts or the entirety of the website without prior notice or liability.

The Hearing Shop reserves the right to terminate and or suspend your login and access to the secure areas of the website should our terms of use be breached.

No waiver

No waiver by The Hearing Shop of any breach of any obligation arising under these Terms of Use shall be deemed a waiver of any other breach.

Furthermore, the failure to exercise or partially exercise any remedy by The Hearing Shop shall not constitute a waiver of the right to subsequently exercise that or any other remedy.

Governing law and jurisdiction

The Terms of Use of the website shall be governed by and interpreted in accordance with the laws of England. The courts of England shall have exclusive jurisdiction to settle any disputes arising out of or in connection with the use of the website.

Severability

If any provision of these Terms of Use is deemed illegal, invalid, or unenforceable under the laws of any jurisdiction where these Terms of Use are intended to be effective, it shall be severed and deleted to the extent of its illegality, invalidity, or unenforceability within that jurisdiction.

The remaining Terms of Use shall endure, remain in full force and effect, and continue to be binding and enforceable.

Any questions?

If you have any questions regarding this privacy statement or do not feel that your concerns have been addressed, please direct your questions to support@hearingshop.co.uk

You can also email for an access request, and we will provide your personal data within a statutory time frame.

The Hearing Shop Wholesale Hearing Aids
The Hearing Shop Wholesale Hearing Aids

Frequently Asked Questions

If you’re experiencing significant hearing loss in both ears, you will need two hearing aids. Here are the audiological reasons behind our audiologist’s recommendation:

Localisation: Our brains rely on information from both ears to accurately determine the source of sounds. We can precisely locate where a sound is coming from by analysing the small time delays and differences in loudness between sounds reaching each ear. For example, if one ear has better hearing than the other, it becomes challenging to understand the direction of sounds.

Head Shadow Effect: High-frequency sounds, crucial for speech clarity, cannot effectively bend around your head, unlike low-frequency sounds. For example, if someone is speaking on your unaided side, you might hear that they are talking but struggle to understand what they are saying.

Reduced Amplification: A phenomenon called “binaural summation” means that when using two balanced hearing aids, your brain provides a natural boost of around three decibels by combining the signals, which means that the hearing aids can operate at lower, more natural volume settings when compared to a single hearing aid.

Sound Quality: Human hearing is designed for stereo perception. Hearing from only one side sounds less natural to us and can impact our overall auditory experience.

Noise Reduction: Our brains naturally possess a built-in noise reduction mechanism, which works most effectively when it receives sound input from both ears. If only one ear is aided, even with a high-quality hearing aid, it becomes challenging to hear clearly in noisy environments as your brain attempts to process all sounds, including background noise, instead of filtering them out.

For many, the main advantage of using a rechargeable hearing aid is its sheer convenience. We’ve grown accustomed to charging our phones and other devices overnight, and a rechargeable hearing aid aligns with this familiar routine.

This convenience is especially beneficial for those who have limited dexterity or finger-related issues since standard hearing aid batteries can be quite small and challenging to manipulate.

However, one drawback is that there’s no immediate solution if you forget to charge your hearing aid. In most cases, a 30-minute charge provides at least two to three hours of power, but if you tend to regularly forget to charge devices, traditional batteries might be a better fit for you.

In general, the number of channels in a hearing aid is a topic that often comes up, as they play a crucial role in improving your ability to hear and understand speech in various listening environments.  Channels are frequently used by audiologists to simplify the explanation of why one hearing aid might be considered superior to another. However, the concept of channels is more intricate than it may seem.

Hearing aids serve to amplify sounds at various frequencies to different degrees. Since most people experience greater hearing loss in high frequencies compared to low frequencies, more amplification is often required in the higher ranges. These sound frequencies are categorised into separate bands or channels, with hearing aids being adjusted to deliver the precise amplification needed for each frequency level.

Having fewer channels makes this adjustment less precise and means the device is more of a basic hearing aid.  Therefore, the hearing aid would offer limited additional features and is typically suitable for situations like one-on-one conversations in quiet environments.

Most modern hearing aids use channels to provide a more natural and comfortable listening experience. With precise frequency control, hearing aids can maintain the natural balance of sounds, ensuring that environmental sounds, speech and other auditory cues sound lifelike and clear.

Another example of how modern hearing aids optimise channels is automation.  Hearing aids that are able to automatically adapt to various situations.  For example, in a quiet environment, they will focus on speech clarity, whilst in a noisy environment they will switch to emphasising on noise reduction.

The number of channels is just one aspect to consider; the overall technology package and the way the audiologists program the devices are equally important.  Different hearing aid manufacturers take diverse approaches, and the number of channels is not necessarily an indicator of quality, but how they are configurated to improve your hearing and quality of life.

It’s a really simple, hassle-free process that only takes a few steps.  All you have to do is choose your hearing aids from our wide range of options, we sell all of the latest models from the top brands, but with the lowest prices in the UK.

Send us your latest hearing test results and our audiologists will then expertly program your hearing aids based on your level of hearing loss, preferences and specific needs.  We will then post your hearing aids directly to you.

Once you receive your new hearing aids, our audiologists will fine-tune your devices remotely at a time that suits you.  You can then enjoy better hearing on a better budget with a 60-day returns policy – so you can wear your hearing aids with confidence and peace of mind.

At The Hearing Shop, we are dedicated to providing the best customer service and care in the industry.  Unlike some other online hearing aid companies, we have a full-time designating professional audiologist who remotely programs all of our customer’s hearing aids.

With 10 years of remote fitting experience, your hearing aids will be programmed by an audiologist you can trust. Giving you peace of mind and confidence that your hearing aids will be reliable and support you and your hearing.

Not Sure? Don’t Worry

Experts Available Today

Related Pages to Terms & Conditions

How The Hearing Shop Works

Fitting & Remote Programming

Hearing Aid Deliveries & Returns

Common Hearing Aid FAQs

Bestsellers – Most Popular Hearing Aids

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How It Works

Combine incredibly low prices on hearing aids from all the leading brands with remote care provided by our UK-based audiologists.

Got questions? No problem! Speak to a member of our expert team on

0808 208 5154

1. Choose your hearing aid

 2. Send us your hearing test results

  3. Our audiologists program to your needs

   4. Receive your new hearing aids

    5. Our audiologists fine-tune remotely

1. Choose Your hearing aid
2. Send us your hearing test results
3. Our audiologists program to your needs
4. Receive your new hearing aids
5. Our audiologists fine-tune remotely

Our Services & How it Works

Combine incredibly low prices on hearing aids from all the
leading brands with remote care provided by our professional
audiologists based in the UK.

Watch our quick video to see how The Hearing Shop works.

Hassle-free Process

Enjoy the convenience of a fast delivery straight to your door with no need for pick ups.

Professional Qualified Audiologist

Excellent service, support and care throughout the whole process with our in-house audiologists.

Free Returns

Benefit from a hassle-free returns process for all online purchases for whatever reason within 60 days.

No Waiting Rooms

Skip the queue and enjoy browsing our hearing aid ranges online at a time that suits you.

Lowest Prices

Competitive prices on best brands and latest models compared to other online hearing aid retailers.

Years of Experience

With over 15 years of experience under our belt, we are a company you can simply trust.

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